HERBELIN

Privacy Policy

Effective date: 10 November 2026

This Privacy Policy explains how Herbelin (a Division of Luxco Importers (Pty) Ltd) collects, uses, shares and protects personal information when you visit https://herbelin.co.za/ (the “Site”). We are committed to handling your personal information transparently and responsibly, in line with the Protection of Personal Information Act (POPIA).

1. Who we are

The Site is operated by Luxco Importers (Pty) Ltd, the official distributor of Herbelin in South Africa. Our Information Officer is Jakov Shishler, who can be reached at privacy@luxco.co.za.

2. What we collect

Information you give us in our forms.

  • Contact form: your name, surname, email address and phone number, the type of query, your message and, if you choose one, your preferred shopping centre.
  • Try-in-Store bookings: your full name, email address, phone number, your message, the watch you want to try on and your general location (suburb, city, province and country), so the nearest authorised Herbelin dealer can contact you.
  • Corporate Gifting form: your name and surname, email address and phone number, the requested delivery date, the model or reference number, the number of units, your budget per unit, whether you want personalisation, and your message.

These details are emailed to the relevant Luxco team so we can reply. They are not stored on the Site or in a database.

Information collected with your consent. Only if you click “Accept” on our cookie notice, the Site loads Google Tag Manager, which runs:

  • Google Analytics: pages visited, device and browser type, approximate location (from your IP address), time zone, search terms and how you use the Site.
  • Facebook / Meta pixels: your activity on the Site, used to measure and show relevant adverts on their platforms.

Google Maps and your location. The store locator map, the shopping-centre field on the Contact form and the Try-in-Store booking use Google Maps, so Google receives your IP address when they load, and what you type in the shopping-centre field. Your device’s location is used only if you allow it in your browser:

  • on the store locator, to centre the map near you; the map area is sent to the Site only to look up nearby stores and is not stored;
  • for a Try-in-Store booking, your position is sent to Google to find your suburb and city, and only that general location is included in the email to our team.

Videos. Some pages show YouTube videos in privacy-enhanced mode (youtube-nocookie.com). YouTube (Google) receives your IP address when the page loads, and may store information on your device when a video plays.

3. How we use your information

  • To answer your enquiry, arrange a Try-in-Store appointment, arrange corporate gifts or provide after-sales service.
  • With your consent, to understand how the Site is used and improve it.
  • With your consent, to show relevant adverts on Facebook, Instagram and Google.
  • To comply with our legal obligations.

4. Buying Herbelin watches

We do not sell products on this Site and do not take orders or payments here. “Shop Online” links take you to authorised online retailers, which have their own privacy policies.

5. Sharing your information

We do not sell personal information. We share it only with:

  • Google (Tag Manager, Analytics, Maps and YouTube) and Meta (Facebook / Instagram pixels, only with your consent);
  • our email provider, which delivers form enquiries to our team;
  • the authorised Herbelin dealer nearest to you, when you book a Try-in-Store appointment;
  • authorities, where the law requires it or to protect our rights.

Pages also load code libraries from the public content delivery networks jsDelivr, unpkg.com, code.jquery.com and cdnjs.cloudflare.com (Cloudflare). These services see your IP address when your browser fetches the files, but they do not set cookies on this Site.

6. Cookies

The Site itself sets one essential cookie, which remembers your cookie choice for 12 months. Google and Meta cookies are set only after you click “Accept”. You can change your choice at any time with the “Cookie settings” link at the bottom of every page. Cookies that were already set stay in your browser until they expire or you clear them in your browser settings.

7. Behavioural advertising

If you accept cookies, we may use your activity on the Site to show you personalised adverts on third-party platforms. You can opt out via:

8. How long we keep it

Enquiry and booking emails are kept for 3 months and then deleted, unless we need them longer to finish handling your request or to meet a legal obligation. Analytics data is kept according to our Google Analytics settings.

9. Your rights

Subject to applicable law, you may ask to see, correct or delete the personal information we hold about you, object to certain processing, and withdraw your consent at any time. Email privacy@luxco.co.za. If you are not satisfied with our response, you may complain to the Information Regulator (South Africa).

10. Security

We use industry-standard measures to protect personal information, though no system is completely secure. If you suspect an issue, contact us immediately.

11. International transfers

Some of our service providers, such as Google and Meta, are located outside South Africa. We ensure safeguards are in place to protect your information in accordance with applicable laws.

12. Children

The Site is not intended for children under 13, and we do not knowingly collect their data.

13. Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or the law. When we do, the effective date at the top of this page will be updated.

14. Contact us

Herbelin — a Division of Luxco Importers (Pty) Ltd
Pinmill Farm, Ground Floor Block G/1
164 Katherine Street, Sandton, 2148
South Africa
privacy@luxco.co.za

© 2026 All Rights Reserved.